At school, Sarah Biggs says she was very bad at languages. Now she speaks English, Spanish and Italian and works 1 a bilingual secretary in a travel company in England. 2 several foreign languages at work is not easy, but for Sarah, and other multi-lingual secretaries 3 her, it is all standard practice. Sarah comes from Spain, where she attended school and college. But it was time spent abroad after college which encouraged her interest in languages. In her job, Sarah has a great deal more responsibility than the title of secretary would suggest. She stresses the importance of being fluent in Spanish because part of her job is dealing 4 customers from Latin America. 5 such clients come from abroad, she has to translate everything 6 say into English. She is given 7 time for preparation at all, so this aspect of her job is one of the 8 difficult, but she's okay with that.