Why do people travel first class? For the majority, it is because they want more space, complimentary food and drink and above all to be treated like royalty. If we pay more 1 twice as much as standard class passengers we expect to receive impeccable service. It makes sense. We are not going to reach our destination any quicker so the difference can only 2 in the comfort and service we receive, 3 will make our journey pleasanter. Unfortunately, though it seems we are not always getting 4 money’s worth. Most trains and planes can guarantee more space in first class, 5 airlines and train services are sometimes unable to meet the expectations of their first-class passengers in terms of complimentary refreshments and high-quality service. Complimentary food and drink is often very disappointing and not quite 6 ‘unlimited’ as advertised. At least the economy traveller has 7 choice of what they buy from the trolley or buffet service. In addition, staff can be far from courteous. Mr Jones summed up his last first-class trip to Europe as ‘unpleasant’. However, as a regular first-class traveller he acknowledges that 8 they do get it right first-class travel can be a truly wonderful experience.